Ordering and Shipping Policy

Shop online or call customer service 213-623-4457

PLACING ORDERS

Purchase orders may be placed by e-mail at  order@callacollection.com. by fax at 213-623-4458 or by phone at 213-623-4457. Please indicate special instructions for the orders, if any, but not limited to packing, labeling, shipping, and billing in order to assure your satisfaction. For any new accounts, please provide your state resale permit and/or certificates by fax or email ASAP. We will not process an order without having the copy on our file for any new accounts.

HOURS FOR ORDER

Our open hours are from 9:00 A.M. to 5:30 P.M. (Pacific Standard Time) on Monday through Friday. Orders placed after 3:00 P.M. (PST) during weekdays will be processed on the following business day. Except in some special occasions, most orders are processed within 1 to 4 business days from the day you order.

MINIMUM ORDER REQUIREMENTS

The initial minimum order must be more than $300.00(CREDIT CARD ONLY) in total excluding shipping and other handling charges, and the succeeding minimum order should be $100.00 in total excluding any other charges. Purchase orders that do not meet the minimum requirements will incur a handling charge of $10.00 and/or additional fees.

MAKING PAYMENTS

All orders are shipped after payments by cash, cashier's check/money order, credit card, COD/Money Order, or COD/Company Check (only on approved credit). We accept Visa and Master credit cards. Company checks would be accepted only after credit approval by us and having at least one year of continuous business relationship with us. Please provide us your billing information as it appears with the credit card company.

SHIPPING METHOD

Unless stated otherwise on your purchase orders, we ship all the goods by UPS Ground or any other reasonable shipping transportation means. Our responsibility ceases at our shipping dock (F.O.B. shipping point).

CLAIMS, EXCHANGE & RETURN POLICY

All orders are final. We do not accept returns or exhcnages except factory defective items and incorrectly shippied goods. Therefore, upon receiving your orders, please inspect your merchandises thoroughly. And if you found your orders were defective or incorrect, please contact us within 5 business days after the receipt of your merchandises for the remission (RA#). We will not accept any exchange or return request without the remission (RA#). All the returned and exchanged goods are subject to inspection in our warehouse. After 5 business days of the delivery, we are not responsible for any damaged on the items.

PAST DUES & RETURNED CHECKS

For any returned (bounced) check, processing fee of $40.00 will be charged to the account. Additionally, accounts overdue will be assessed interest charged at 2% per month. All the future orders for the relevant account will only be made after charging its credit cards.

PRODUCT AVAILABILITY

We strive to maintain sufficient stock for your satisfaction. However, in the event that an item is out of stock, your order will be shipped without that item. If you would like to be notified regarding out of stock items or discontinue items, please make notes on your order or advice to our customer representatives.

ALL ITEMS IN CATALOGS ARE SUBJECT TO BE DISCONTINUED WITHOUT ANY NOTICE. SOME ITEMS MAY NOT LOOK EXACTLY AS THEY APPEAR IN THE CATALOGS. PLEASE BE AWARE OF SLIGHT VARIATIONS, AND WE RESERVE THE RIGHTS TO CORRECT ERRORS IN PRICING OR OTHER INFORMATION.

IN THE EVENT OF THE DISPUTE, PARTIES WILL BE SUBJECT TO THE JURISDICTION OF THE COURTS OF THE STATE OF CALIFORNIA REGARDLESS OF THEIR RESIDENCE. TITLE TO THE MERCHANDISE HEREIN REMAINS OURS UNTIL FULLY PAID FOR IN LEGAL TENDER AND THE ACCEPTANCE BY US OF NOTES OR COMMERCIAL PAPERS MADE BY YOU OR THIRD PARTIES.